United’s mobile app now shows TSA wait times at select airports
The move comes as the ongoing partial government shutdown has left TSA checkpoints understaffed.
“We appreciate the work and professionalism of our TSA agents, and while most began receiving back pay earlier this week, the U. Department of Homeland Security shutdown continues and people want to stay informed about expected security wait times at our airports,” Jason Birnbaum, United’s chief information officer, said in a press release. “Our customers rely on our mobile app for all their travel needs, and this new feature lets them know what to expect and better plan their trip. ” The app is also rolling out updates designed for passengers with connecting flights.
It will also provide a “heads up” if United can hold a plane for passengers with tight connections.
The app will offer automatic rebooking assistance as well.
Instead of waiting in line to speak with an agent or manually searching for alternatives, United’s self-service tools will automatically present travelers with rebooking options, along with baggage-tracking details and meal and hotel vouchers if they’re eligible for them, in cases where a flight is delayed or canceled. The app has also integrated Apple’s “Share Item Location” feature for AirTag, allowing travelers who use an AirTag or other Find My network accessory to share their item’s location with United’s customer service team in the event that their baggage is lost.
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