Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it’s preparing to roll out the feature globally. If successful, the company believes that in a year’s time, more than 30% of its total customer support tickets will be …

Airbnb has taken its time to launch AI features within the app, but CEO Brian Chesky on Friday said the company is now planning to bake in features powered by large language models that would help users search for listings, plan their trips, and aid hosts in managing their properties. …

A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform, exposing customer order data and sensitive drug-control functions, TechCrunch has exclusively learned. The issue affected DavaIndia Pharmacy, the pharmacy arm of Zota Healthcare, which operates a large network of retail …

If you want to buy or sell a used EV right now, what’s the first step you’d take? A startup called Ever wants to be the answer to that question. The company, which bills itself as the first “AI-native, full-stack auto retail business” for electric vehicles, already has thousands of …

Federal Trade Commission (FTC) has raised concerns over allegations that Apple is censoring conservative content on the Apple News app. In a letter to Apple CEO Tim Cook, FTC chair Andrew Ferguson cited reports from Media Research Center, a right-leaning think tank, which accused Apple of excluding right-leaning outlets from …

In Brief Apple has acquired the IP and all rights to its hit show “Severance” from its original studio, Fifth Season, as first reported by Deadline. Under the deal, which was worth just under $70 million, Apple’s in-house studio will be producing the show’s future seasons. Fifth Season will remain …

Coupang’s massive data breach in South Korea has now become a geopolitical flashpoint as a growing number of the company’s U. investors take legal action against the South Korean government. What began as a regulatory investigation into data security failures has expanded into a broader dispute over alleged unfair treatment …

Aurora’s self-driving trucks can now travel nonstop on a 1,000-mile route between Fort Worth and Phoenix — exceeding what a human driver can legally accomplish. The distance, and the time it takes to travel it, offers up positive financial implications for Aurora — and any other company hoping to commercialize …

On Thursday, OpenAI announced the release of a light-weight version of its agentic coding tool Codex, the latest model of which OpenAI launched earlier this month. 3-Codex-Spark is described by the company as a “smaller version” of that model, one that is designed for faster inference. To power that inference, …

Has AI coding reached a tipping point? That seems to be the case for Spotify at least, which shared this week during its fourth-quarter earnings call that the best developers at the company “have not written a single line of code since December. ” That statement, from Spotify co-CEO Gustav …