AI-powered apps struggle with long-term retention, new report shows
AI-powered apps account for 27.
1% of apps across all categories, compared with 72.
Still, it’s a growing category, as roughly one in four apps is now AI-powered.
(To be clear, the AI-powered apps category includes the popular AI chatbots, like ChatGPT and Gemini, as well as any app that markets itself as being AI-powered. ) Photo & Video apps have the biggest share (61. 4%) of AI-powered apps, while gaming has the smallest share at 6. 1%) are also low-AI segments.
The more surprising figures are around AI apps’ ability to retain their paying customers.
AI apps underperform on retention at both a monthly and annual level, RevenueCat’s data shows.
1% for AI apps, compared with a higher 30.
1% retention rates versus 9. 5% for non-AIs — a difference of 3.
The only area where AI led on retention was on the weekly front, where AI apps had 2.
5% retention rates compared with 1.
It’s worth noting that weekly subscriptions are not the most popular option for AI apps.
As customers experiment with a growing number of AI apps, they’re also more likely to find that some don’t meet their needs.
The report notes that AI apps have 20% higher refund rates (4.
5% at the median) than non-AI apps do.
The upper bound of refund rates for AI apps is also higher (15.
5%), suggesting there’s “greater volatility in realized revenue and deeper issues in user value, experience, and long-term quality,” the report notes.
There are some benefits to being in the AI-powered apps cohort, the data indicates.
6% at the median), and AI apps monetize their downloads around 20% better than non-AI apps (2. 4% to 2% at the median).
AI apps’ median on this metric is $18.
92 per month, compared with $13.
AI apps also sustain a 41% or higher RLTV on an annual basis, at $30.
37, also at the median.
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